Provider and Contractual partner

für praxisbezogene psychologische Programme GmbH
Mönckebergstraße 11
20095 Hamburg
Tel.: + 49 (40) 3252849 - 0
Fax: + 49 (40) 3252 849-17


Managing Director with power of representation: Lola Ananda Siegmund

Register Court: Hamburg, register number; HRB 41554

VAT ID purs. to § 27 a UStG: DE 118612388

Responsible for contents purs. to § 55 Sect.  RDtV
Cora Besser-Siegmund, Mönkebergstraße 11, 20095 Hamburg

§ 1 General

Only these General Terms of Business apply for the contractual relationship. These General Terms of Business do not apply for companies, corporate bodies under public law or public fund assets in terms of § 310 Sect. 1 BGB.

§ 2 Coming into effect of the Contract

The offering of goods in our online shop does not represent a binding offer. It requests that the customer submits a binding offer on his part. Each order of the customer is a binding offer. We will confirm receipt of the order of the customer in text form (by email or fax). This confirmation is also binding acceptance of the order. In so far as the customer orders goods in the form of a download, this order is accepted by providing the down load link. The customer receives an additional order confirmation is such cases. Amendments to the General Terms of Business will be notified to the customer in writing, by fax or by email. IF the customer does not revoke such amendments within a period of four weeks after receiving the notification, the amendments are deemed as accepted by the customer. In the case of amendment of the General Terms of Business, reference is made to the customer to his right of withdrawal and the legal consequences of non-approval separately.

§ 3 Prices and Terms of Payment

All prices specified in our shop include VAT. There are additional shipment costs. The respective shipment costs are either specified directly with the product description, or linked. The purchase price is payable immediately in full. The customer has various options of payment. He can pay in advance, by PayPal or by credit card. Cash on delivery or immediate transfer is not possible. If any fees arise due to transfer from abroad, the customer bears such costs alone. If the customer selects the payment option ‚PayPal‘, the invoice amount will be collected from the account specified at Paypal. The terms of payment of PayPal apply, which you can inspect here:

§ 4 Delivery, Transfer of Risk and Reservation of Title

Delivery is made to the delivery address specified by the customer. Risk of accidental perishing and accidental deterioration of the goods passed on to the customer when the purchase item has been handed over to hm. Until full payment of the purchase price, the goods remain our property.

§ 5 Guarantee and Liability

We accept liability in accordance with legal regulations. Legal regulations also apply in the case of material or legal defects. All contents made available by us on CDs MP3 or via Download links must not be listened to when driving a vehicle, motor cycle or when operating a machine. If the customer infringes this requirement, we will not pay compensation for damages caused by the inattention of the customer and misuse. When purchasing download product the customer must ensure there is respective compatibility with the hardware. We accept no liability for damage arising from incorrect programming or incorrect application on the part of the customer.

§6 Rights of Use

In so far as such rights exist, we reserve copyright and other intangible property rights for illustration, drawings as well as contents of the CDs, MP3s and books as well as documents and technical documents.

§7 Right of Withdrawal

Customers can withdraw from their contractual declaration within 14 days without the need to specify reasons in text form (e.g. by letter, fax, email) or – if the item has been delivered prior to the deadline – by returning the item. The period of 14 days commences on receiving this instruction if text form, but not prior to receipt of the goods at the customer and not before fulfillment of information duties pursuant to Art. 246 § 2 in connection with § 1 Sect. 1 and 2 EGBGB as well as our duties pursuant to § receipt of the goods at the customer and not before fulfillment of information duties pursuant to Art. 246 § 2 in connection with § 1 Sect. 1 and 2 EGBGB as well as our duties pursuant to § 12 g Sect.  Line 1 BGB in connection with 246 § 3 EGBGB. Observance of the right of withdrawal is ensured by means of timely sending of the withdrawal or the item. The withdrawal from contract is to be sent to

Besser-Siegmund Institut GmbH
Mönckebergstraße 11
20095 Hamburg

Fax: + 49 (40) 3252 849-17

In the case of an effective withdrawal, the services received on both sides must be returned and any respective utilization (e.g. interest). If the services or utilization received (e.g. consumption advantages) cannot be returned or only partly returned or only returned in deteriorated condition, we must be paid compensation for lost value. The customer only has to pay compensation for loss of value for deterioration of the item and utilization in so far as the utilization and deterioration have been caused by handling the item in a way which exceeds mere inspection of features and functionality. ‚Inspection of features and functionality‘ comprises testing and trying out the respective item such as is usual, for example, in a shop.
Items send by package are to be returned at our risk, The customer bears the regular costs for return if the item delivered complies with the item ordered and if the price of the item returned does not exceed an amount of 40 € or, in the case of a higher price of item, the customer has not yet executed consideration or contractually agreed part consideration at the time of withdrawal from the contract. Otherwise, return of the item is free of charge for the customer. Items which cannot be sent by package are collected.
Obligations to reimburse payments must be fulfilled within 30 days. This period commences for the customer on sending the declaration of withdrawal or the item, and for us, on receipt of such. Downloads cannot be returned and costs cannot be reimbursed of the download has already been executed by the customer.

§ 8 Information/Data Protection

Personal data voluntarily submitted by the customer in the course of his offer (e.g. title, name, address, date of birth, email address, telephone number, fax number, bank derails, credit card number) are collected, stored and used exclusively on observance of the legal requirements for data protection. Personal data of the customer are only collected in so far s the customer voluntarily informs us of such data when using our offer pages. Processing and passing on of such data to third parties is only made if such is required for execution of the contractual relationship between us and the customer. Therefore, the data may be submitted to the shipping company we commission or to the bank involved with the settlement of payment. There is no further passing on of data to third parties. The customer is entitled at an time to receive free information concerning his personal data stored and also a right to correction, blocking and deletion of such data. Approval of use of data can be rescinded at any time with effect for the future. Questions concerning the collection, processing and use of personal customer data, concerning information provided, corrections, blocking and deleting of data as well as rescission of approvals granted can be submitted to the following address or contacts:

Besser-Siegmund-Institut GmbH
Mönckebergstraße 11
20095 Hamburg
Tel: + 49 (40) 3252 849 - 0
Fax: + 49 (40) 3252 849-17

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§ 9 Applicable law

The law of the Federal Republic of Germany applies.

§ 10 Final Clauses
If any terms of these General Terms of Business are ineffective or contradict legal regulations, this does not impair the effectiveness of the remaining terms of the General Terms of Business.

Date of previous update: 28.07.2013